The Ping manager portal

Every conversation.
Every order.
Fully visible.

Ping isn't a slide — it's a portal built around how restaurants actually run. Calls, orders, menus and performance, all in one place.

app.meetping.ai
Conversations · 24h
1,284+12%
Orders injected
947+8%
Avg handle time
0:38−6s
POS success rate
99.2%+0.4%
Conversation volume · today
24h
Latest conversations
Northside Pizza · Queen W
Order
$48.79
Tim Hortons · Yonge
Inquiry
—
Nando's · King St
Order
$31.20
Northside Pizza · Ossington
Order
$22.40

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Dashboard · home
01 · Conversation intelligence

Review every conversation in real time.

Listen to the recording, read the transcript, and see exactly what Ping and your customers said — turn by turn, with every tool call the AI made laid out in line.

  • ✓Full call recording with synced transcript
  • ✓AI and customer turns clearly separated
  • ✓Tool calls and POS actions visible in context
  • ✓Flag a turn and leave feedback for the AI team
app.meetping.ai
Recording 0:41Queen West
Call #C-2291
PingThanks for calling! What can I get started for you?
CallerCan I do a large half pepperoni, half margherita?
PingAbsolutely. Large, half pepperoni, half margherita. Anything to drink?
CallerTwo cokes.
inject_order() → POS200 · injected
Flag this turn · leave a note for the AI team👍👎

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Conversation · transcript
app.meetping.ai
OrdersAll stores
#ORD-64 · Queen West
AI Assistant
$48.79Injected
#ORD-63 · Nando's
Call Center
$31.20Injected
#ORD-62 · Tim Hortons
AI Assistant
$14.05Pending
#ORD-61 · Ossington
AI Assistant
$22.40Injected
Order #ORD-64Injected
Queen West · 5:12 PM
Large pizza · ½ pepperoni / ½ margherita$24.00
Garlic dip ×2$2.00
Coke ×2$5.00
Total$48.79

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Orders · injection log
02 · Orders & injection visibility

Track every order from call to POS.

Every order Ping or your agents create lands in one log — with the store it belongs to, where it came from, the full ticket, and whether it made it cleanly into the POS.

  • ✓Every order in one place, scoped by store
  • ✓Source tagged: AI Assistant or Call Center
  • ✓Real-time injection status and timestamps
  • ✓Open any order for the full ticket and call
03 · Menu management

Built for real restaurant menus.

The hard part of voice ordering isn't the voice — it's the menu. Ping models the messy reality of how restaurants price and build orders, so the same structure powers both AI and human ordering.

№ 01

Pizza logic

Half-and-half toppings, sizes, crusts and per-half pricing — modelled the way a pizza shop actually rings it in.

½ / ½ toppingsSizesCrustPer-half price
№ 02

Combo intelligence

Required and optional selections with rules, so a combo can never inject a state your POS would reject.

Required stepsOptional add-onsSubstitution rules
№ 03

Multi-store menus

Store-specific items and pricing rolled up under a brand, with overrides where a single location differs.

Brand defaultsStore overridesRegional pricing
№ 04

Operational controls

Dayparts, the 86 list and live availability — flip an item off and Ping stops selling it in seconds.

Dayparts86 / snoozeAvailability
One structured menu powers both AI and human ordering — improving accuracy, consistency and successful POS injection on every order.
04 · Performance over time

Improve performance over time.

Volume, handle time, capture rate and injection success — tracked per brand and per store.

  • ✓Trends across 24h, 7d and 30d windows
  • ✓Per-brand and per-store breakdowns
  • ✓Injection success and failure reasons
  • ✓Feed real calls back into training evals
app.meetping.ai
Orders injected · 30 days
Trending up
Injection success
99.2%
Avg handle time
0:38
Order capture rate
74%

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Analytics · trends
Also in the dashboard

Everything else your ops team touches.

Phone numbers

Provision per-brand and per-region numbers; route to fallback when needed.

Assistants

Multi-brand voice agents, each with its own persona, voice and prompts.

Prompts

Version-controlled prompt sets. Roll back per brand without a deploy.

Training evals

Replay real calls against new prompts before they ever go live.

Access management

Roles for managers, regionals and superadmins — org and brand scoped.

Audit log

Every menu edit, prompt change and order injection, attributed and timestamped.

Take the next step

See Ping
in action.

A 20-minute walkthrough using your brand, your numbers and your POS.