The Ping Call Center

Themodernrestaurant
callcenter.

Centralizephoneordering
acrosseverylocation.

Ping lets your remote staff take orders for every restaurant location from a single browser-based dashboard. Automatically validate delivery zones, select the correct store, build carts and inject orders directly into the selected store's POS.

Book a 30-min demoSee how it works

Built for pizza chains, QSRs, and multi-location restaurant brands.

Ping call center operator taking a phone order on the live dashboard
Operator live · 12 calls
AI escalation you
Order #4821 POS
Escalated to Maya R.
The Order Flow

Welivebetweenyour
phonesystemandyourPOS.

Tier 01
Your phone system
1
Customer calls
your restaurant number
2
Remote agent answers
human, anywhere
Remote agent uses Ping Call Center
Tier 02
Ping Call Center
3
Look up customer
find or create
4
Select location
serviceability check
5
Build order
store menu + pricing
finalize order & inject
Tier 03
Your POS
6
Inject to POS
direct to the store
POS · Order #58214CONNECTED
What's included

Builtforrestaurantoperations—
notgenericcallcenters.

Everything you need to take phone orders, route them to the right store, and inject them into the POS — right out of the box.

Multi-store routing built in

Automatically validate delivery zones, select the correct store, and load store-specific menus and pricing in real time.

Delivery zone matching
Customer history
Multi-region support
Store-specific menus

Built for real restaurant menus

Handle complex menus, modifiers, and special cases automatically — so your team (or AI) gets every detail right.

Half-half pizzas (L/R/Whole)
Modifiers & constraints
Combos & upsells
Snoozed items & injection timing

Humans stay in control

Seamless handoffs, live monitoring, and powerful tools so your team can deliver great service at scale.

Live escalation
Operator dashboard
Call replay
Injection overrides
Need something custom?
We specialize in bespoke projects tailored to your unique business needs.
Explore Bespoke Solutions
Next steps

LearnhowPingfits
intoyouroperation.

We'll walk through your menus, delivery zones, call flows, and operational setup — then show how Ping would route orders across your stores.

Book a DemoTest your menu in Ping